FREQUENTLY ASKED QUESTIONS

About Cloogy

What is Cloogy?

Cloogy is an energy management solution that allows you to monitor the total consumption of your home or your office, or the production of, for example, electrical energy from solar energy. You can also monitor the specific consumption of a particular device, and control it remotely, through a Power Plug.

Is Cloogy compatible with other devices?

Yes, Cloogy uses the Zigbee Home Automation communication protocol which allows pairing other devices that use this protocol. Check the List of Compatible Devices that have already been tested and which are in their test period.

Installation

What do I need to have to connect a Cloogy?

To connect a Cloogy you need to have a fixed connection to the internet and a free Ethernet port. The Cloogy system does not support 3G internet mobile broadband.

Do I need a certified electrician to install Cloogy?

No, Cloogy is designed so that anyone can install it if they follow the given instructions. However, should you have any questions, contact our Customer Service.

Can Cloogy be installed in three-phase electrical switchboards?

Cloogy can be used in a single-phase or three-phase installation; however the kit is only prepared for single-phase installations. In case you have a three-phase installation, contact us to buy 2 additional Clamps.

Is the clamp compatible with all switchboards?

The Clamp included in your Cloogy kit measures up to a maximum current of 60A (Amps), a value considered sufficient for most household switchboards. However, if you need to measure a higher current you can contact our Customer Service. Indicating us the value that is in the circuit breaker of your electric switchboard, with the A unit, we will immediately send you a compatible Sensor.

Mobile App

Where can I download the Cloogy mobile App?

The Cloogy application is available for iOS, Android and Windows Phone in their stores. Here you can download the App suitable for your operating system.

What features are available in the Cloogy App?

Using the Cloogy App allows you to access your consumption data through your smartphone or tablet anywhere and anytime. The main functionalities offered by the app are: monitoring the electricity consumption (log and in real time), check consumption indicators (performance, daily average, forecasts, among others) and ecological footprint, control and scheduling operating periods of your electrical equipment (turn your equipment on and off from a distance).

Troubleshooting

I cannot activate my Cloogy Kit.

Contact our Customer Service.

I have no data on my Cloogy.

Restart all system components. For battery powered equipment, remove and reinsert the batteries. For all others, remove and reinsert them into a electric socket (including the Smart Plug). If Cloogy has been in use for some time, you may need to replace the transmitter batteries (see the battery indicator in the Portal or in the App). If the problem still persists after these procedures, please contact our Customer Service.

I compared the consumption indicated by Cloogy with the one given by the official meter of my electricity supplier and the values do not match.

Check that the consumption you have observed in the official meter refers to the same period of time as the value indicated by your Cloogy. Make sure that you have installed the sensor in the main extension of your installation. The official meter is a power and energy meter, Cloogy bases its information on the intensity of the current through the clamp. For this reason, Cloogy makes some assumptions to estimate the power consumed that may sometimes not correspond to reality, considering a constant voltage of 230V.

 
 
 
 

Contact us

Customer Service +351 239 791 401

Working days from 09:00 to 18:00 (Lisbon)

Virtual Power Solutions

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